Global Quality
82.8% of our clients consider CTT's overall quality good or very good.
Public service quality
93.0% the percentage of clients satisfied with the overall quality of customer service. For queuing time, the study points to satisfaction levels of 78.4%.
Delivery Quality
76.7% are satisfied with the quality of delivery, rising to 78.3% for priority mail delivery times and 66.3% for standard mail delivery times.
CTT’s Quality of Service Indicators (IQS) measurement dos CTT is made by two external bodies:
- PricewaterhouseCoopers (PwC) – Liable for the measurement of the national IQS
- International Post Corporation (IPC) – liable for the measurement of the quality of services regarding mail flows between Portugal and other European Union Countries
These two bodies may contact residents in Portugal to evaluate their interest in participating in this initiative, receiving and/or sending postal items, aiming at the measurement of the times.
CTT’s Quality of Service Indicators (IQS) measurement dos CTT is made by two external bodies:
- PricewaterhouseCoopers (PwC) – Liable for the measurement of the national IQS
- International Post Corporation (IPC) – liable for the measurement of the quality of services regarding mail flows between Portugal and other European Union Countries
These two bodies may contact residents in Portugal to evaluate their interest in participating in this initiative, receiving and/or sending postal items, aiming at the measurement of the times.