Mission, Vision & Values


For its impact on the Portuguese society, its presence all over the national territory and in international markets, the mission of CTT Group is to provide communications and logistics solutions as well as financial products of proximity and excellence, and to establish relationships of trust and innovation either through CTT company and/or any of its Subsidiaries, reflected into:

  • The ability to connect people and companies through physical and electronic communications;
  • Solutions able to provide an integrated response that meets every customer’s needs;
  • Trust as a company asset but also as an outcome;
  • Corporate strategy and sustainable risk profile of CTT and its Subsidiaries;
  • Innovation as a guarantee to accomplish the mission today and in the future


In the pursuit of its activity, CTT Group aims at being recognised as a multi-service postal and financial operator and a worldwide reference in quality, efficiency and value creation, characterised by:

  • An Iberian market referenced postal operation
  • A leading operational and delivery platform;
  • A comprehensive offer in financial services;
  • The capacity to compete internationally in selected geographies;
  • A financial performance at the top of the largest European postal operators;
  • Sound and prudent management in compliance with the business model and risk profile of CTT and its Subsidiaries;
  • Social and environmental liability.


  • Customer oriented: To work proactively to meet customers’ needs. Your success is our success
  • Enthusiasm: To work with passion and commitment, to win as a team, by having the best professionals. We all are one (the power of one)
  • Trust:To be an ethical, responsible and reliable partner that daily meets the commitments made. Always deliver.
  • Excellence:To provide a service of excellence, with guaranteed quality and efficiency. Always do better.
  • Innovation:To continuously explore new ideas, processes and solutions. To create a future