Key Figures

Economic and financial indicators

€ thousand or %, except where otherwise indicated 2018
Restated
2019 2020
Revenues 708,034 740,286 745,240
Operating costs (1) 617,605 638,824 654,736
EBITDA (1) 90,429 101,462 90,504
EBIT  45,595 47,285 34,507
EBT 35,142 35,527 23,126
Net profit attributable to CTT equity holders 21,499 29,197 16,669
Earnings per share (EUR) (2) 0.14 0.19 0.11
Dividend per share (EUR) (3) 0.10 - 0.085
EBITDA margin 12.8% 13.7% 12.1%
Operating margin (EBIT margin) 6.4% 6.4% 4.6%
Net margin 3.0% 3.9% 2.2%
Free cash flow 15,035 32,335 21,843
   
  31.12.2018
Restated
31.12.2019 31.12.2020
Cash and cash equivalents 422,717 442,996 518,180
Own cash 146,282 115,376 135,424
Assets 1,854,470 2,513,441 2,894,903
Liabilities 1,718,582 2,382,026 2,744,628
Equity 135,887 131,415 150,275
Share Capital 75,000 75,000 75,000
   
Operating Indicators
Mail
Addressed mail volumes (million items) 680.7 619.0 516.9
Unaddressed mail volumes (million items) 427.3 521.4 412.3
Express & Parcels
Portugal (million items) 19.8 22.0 28.4
Espanha (million items) 17.5 15.8 24.9
Financial Services
Payments (number of transactions; millions) 1.3 1.2 1.5
Savings and insurance (subscriptions; € millions) 2,696.8 3,971.7 3,837.9
Banco CTT  
Number of current accounts 347,941 461,271 517,431
Customer deposits (€ thousand) 883,951 1,283,567 1,689,110
Payments (number of transactions; millions) 49.5 52.2 43.6
Mortgage loans book, net (€ thousand) 238,435 405,074 524,584
Consumer credit production (€ thousand) 41,640 43,902 32,283
LTD (including 321 Crédito) 28.1% 69.0% 64.8%
Assets (€ thousand) 1,001,774 1,665,806 1,999,879
Number of branches 212 212 212
Staff
FTE - Full-time equivalent 12,634 12,392 12,255
Staff as at 31st December (permanent and fixed term employees) 12,097 12,355 12,234
Average staff (permanent and fixed term employees) 12,391 12,369 12,206
Retail, Transport and Delivery Networks
CTT access points 2,383 2,370 2,366
          - Retail network (post offices) 538 539 562
          - Postal agencies (partnership branches) 1,845 1,831 1,804
Payshop agents 4,600 4,821 5,133
Postal delivery offices 230 226 225
Postal delivery routes 4,701 4,660 4,648
Fleet (number of vehicles) 3,685 3,804 3,511
   
Sustainability Indicators
Number of accidents 1,017 1,080 805

(1) Excluding depreciation, amortization, impairments, provisions, IFRS 16 impact and specific items.
(2) Considering the number of shares outstanding excluding 1 own share.
(3) The Board of Directors will propose a dividend payment of € 0.085 /share for the 2020 financial year, payable in May-21. This proposal will be considered and voted at the General Meeting of 21 April, 2021.
(4) The calculation methodology was changed from 1 January 2020. The 2019 FTEs were recalculated to be comparable.