General terms and conditions


1.1. The General Terms and Conditions of Use (hereinafter “General Terms and Conditions”) rule the use of the webpage hereinafter website”), provided by CTT Correios de Portugal S.A. – Public Company (CTT) and CTT Expresso – Serviços Postais e Logística S.A. (CTT Expresso) to the Internet users.

1.2. The use of the website confers him/her the condition of User, hereinafter “User”.

1.3. Using the website, the User may access to other webpages of CTT companies that have previously authorized the link to their respective webpages.

1.4. The access or use of the website implies the User full acceptance without reservations of these General Terms and Conditions, as well as of all and each one of the General Terms and Conditions stated by CTT and CTT Expresso at the website.

2. AIM

2.1 The website of CTT and CTT Expresso provides the User the access and the use of several services and contents, which are made available by CTT or CTT Expresso to the User or by third parties users of the website and/or third services and/or contents suppliers.

2.2 CTT and CTT Expresso reserve the right to change, unilaterally and without previous notice, the presentation and configuration of the website, as well as the General Terms and Conditions. The changes will take effect from the moment of their edition on the website.


3.1. The provision of the website service by CTT and CTT Expresso does not have costs for the User and does not require their previous registration.

3.2. Nevertheless, CTT and CTT Expresso reserve some services of the website for registered Users. The website registration is made by filling a form, which will be the identification of the User.

3.3. The services available to the User at the website are the following:

a) Cacifos 24H;

b) Morada virtual internacional;

c) Expresso para hoje;

d) Desalfandegamento; 

e) Bilheteira

f) Loja Online

g) Selos e Postais personalizados

Customized stamps and postcards

3.4. The account and the password to access the website are for exclusive use of the User, who is the sole responsible for the confidentiality and adequate use of the website. CTT and CTT Expresso shall not be liable for any damage or prejudice that the User or third parties may suffer as a result of the use of the password by third parties, with or without his/her knowledge. The User registered under his/her own name must not provide or make public the name of the account, the ID or the password to others, to prevent any unauthorized access.


4.1. The User agrees to use the website and its contents in a diligent, legal, correct and ethical way in accordance with the General Terms and Conditions, standard practices, good morals and public order.

4.2. Therefore and including but not limited to, the User agrees:

a) Not to use the website for illicit aims, contrary to the provisions set at the General Terms and Conditions, affecting the rights and interests of third parties or that may damage, make it unusable, overload or hinder its normal use by other Users;

b) Not to get or try to get information, messages, graphics, drawings, sound and/or image archives, photographs, recordings, software and, in general, any other kind of material accessible through the website, by using means or procedures different from those provided by CTT and CTT Expresso;

c) Not to execute or try to execute illegal activities that may damage CTT and CTT Expresso’s rights, the website Users, the remaining Internet Users or any non-referred third parties;

d) Not to carry out continued and persistent acts of provocation addressed to third parties, after their interruption have been requested either by third parties or CTT and CTT Expresso;

e) Not to make available, transmit, send, produce or reproduce any contents that he/she is not entitled to use (including, but not limited to, confidential information obtained in course of his/her job or job function);

f) Not to make available, transmit, produce or reproduce any contents that infringe any patent registration, trademark, industrial secret, or any copywriter of a person, an entity or an institution;

g) Not to make available, transmit, produce or reproduce any non-requested contents including, but not limited to, promotional material, “junk mail”, “spamming”, “chain letters”, “pyramid schemes”;

h) Not to make available, transmit, produce or reproduce, deliberately or not, any material containing software virus or any other computer code, files or programs whose purpose, even if not achieved, is to interrupt, destroy or limit the operation of any computer or computer system (hardware or software) or telecommunication equipment;

i) Not to collect, store, provide, transmit, produce or reproduce under any format, personal or third parties;

j) Even if merely attempted, not to attack the network or systems of CTT or third parties, by means that include among others, mail bombing, hacking, access root, tsunami, flood bots, nuke, flash, packet sniffers and flood pings or other kind of activities that may cause damages to CTT or third parties;

4.3. The User, and in general, anyone who decides to establish a link to allow the access to the website from his/her webpage shall comply with the following conditions:

a) The link shall only allow the access to the website but shall not reproduce it in any way;

b) Only links to the website home page are allowed;

c) Neither browser nor border environment on the website pages shall be created;

d) Any manifestations or false, inaccurate or incorrect information on the website, shall not be produced, as it shall neither be announced nor implied that CTT and/or CTT Expresso has authorized the link or has overseen in any way the contents or services provided or made available at the webpage where the link is established;

e) Except the signs that are part of the same link, the webpage including the link shall not contain any trademark, business name, denomination, logotype, slogan or any other distinct signs belonging to CTT and/or CTT Expresso;

f) The webpage where the link is established shall not contain any information or illicit contents, contrary to the good morals and public order, as well as contents contrary to third parties rights;

4.4. The establishment of links does not in any case imply the existence of relationships between CTT and/or CTT Expresso and the owner of the webpage, in which the link is, nor does it imply CTT and/or CTT Expresso’s acceptance or approval of its contents or services.


5.1 The activities described under 4.2 are absolutely and completely forbidden to the User and are considered ground for immediate suspension or termination, partial or definitive, temporary or permanent, of the use of the website as well as, where it may be applied, the elimination of any records or files corresponding to the respective User, without any notice and with immediate effect.

5.2 The User shall answer for any damage, of any nature, that CTT and CTT Expresso may suffer, direct or indirectly, as a consequence of the non-fulfilment of any of the obligations foreseen under these General Terms and Conditions or in the law for the use of the website.


6.1. The website was designed for CTT and CTT Expresso with information coming from internal and external sources. It is disclosed to the Users at its current stage, and may contain imprecisions or errors.

6.2. CTT and CTT Expresso are only liable for any damage or loss that the User may suffer because of the use of the website, if such damage results from misconduct act by CTT and CTT Expresso.

6.3. CTT and CTT Expresso are not liable for any of the following declarative, but not limited, damage or loss resulting from:

a) Interferences, omissions, interruptions, computer virus, phone malfunctions and/or electronic system operational disconnections in the contents or services provided by third parties, motivated by causes beyond the control of CTT and/or CTT Expresso, and that may determine the lack of availability or continuity in the normal functioning of the website, or produce changes in the computer system, or in the Users electronic documents or files;

b) Delays or blockages in the use caused by Internet or other electronic systems’ malfunctions or traffic overload, namely failures in the access to webpages through the website or associated services;

c) Acts from third parties resulting from illegal access, outside the website’s control that cannot be allocated to CTT and CTT Expresso, including intromissions caused by the knowledge that non-authorized third parties might have from the conditions, features and circumstances of the Users use of the website;

d) Information inaccuracies, documentation and/or general content of the website and its services that might exist between the electronic version and the printed version, that fails to meet the expectations the User has towards the service;

e) Lack of veracity, update and accuracy of the contents, data or any other information, including the ones dealing with offers, products or services, prices, features and any other relevant data and information regarding products and services offered by third parties ,as well as the contents, data or information disclosed in the third parties websites;

f) Transmission, disclosure, storage, reception, acquisition or use of contents;

g) Possible errors or deficiencies in the security of the User’s browser, which may be an outdated or insecure version, as he/she is not responsible for activating security mechanisms for keys or User codes on the browser, or for the damages, errors or inaccuracies that can arise from the malfunctioning of the browser;

h) Functioning, availability and accessibility of websites referenced through links, continuity of information, contents and services on such websites, quality, legality, reliability and usefulness of the information, contents and services in such websites.


7.1. All contents disclosed in this website (including, but not limited to, texts, graphics, logos, icons, databases, images, text, audio and video archives and software), as well as the software used in the website, are property of CTT and CTT Expresso, and other CTT Group companies customers or software and contents suppliers.

7.2. All information, contents, software and materials included in this website and/or in the services are protected by the national and international legislation as regards intellectual and industrial property. Users cannot copy or distribute these materials without the authorisation by the legitimate owner of those rights. The Users may use the materials for personal use, as long as they do not change the materials and do not eliminate the information on the copyright and other applicable property rights, assuming full liability for the use and storage of the information received.

7.3. The reproduction, modification, copy, use, distribution, commercialisation, public communication or any other use of the information contained in the website (including its own design, layout and format of the website) performed without the authorization of CTT and/or CTT Expresso, is an infringement of the legislation on intellectual property.

7.4. Under no circumstances should be considered that CTT and/or CTT Expresso authorizes or waives, transmits or grants, totally or partially, the above-mentioned rights without express prior authorization of CTT and/or CTT Expresso or respective owners.

7.5. Moreover, under no circumstances should be considered that CTT and/or CTT Expresso or respective owners confers any rights, and in particular any right of change, use, reproduce, distribute or public communication on such contents without express prior authorization of CTT and/or CTT Expresso.


8.1. The personal data supplied by the User when filling in the forms in the website are processed and stored by CTT and CTT Expresso – Serviços Postais e Logística. The personal data are required to purchase products and services, as well as to use our website.

8.2. The User consents henceforth to the collection and handling of his/her personal data (identification and contacts). The data will also be processed by the competent controllers to send newsletters, promotional communications and direct marketing.

8.3. The User is entitled the right to withdraw his/her consent – without prejudice of the processing already made – upon the selection of the corresponding option.

8.4. CTT and CTT Expresso ensure the compliance with Regulations 2016/679 of the European Parliament and of the Council of April 27th 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as Law no. 58/2019 of August 8th 2019 and remaining applicable legislation.

8.5. At any moment, the natural person may request the access, correction, erasure, opposition or limitation of the data processing or portability at any CTT Post Office Counter or Postal Agency.

8.6. The correction or erasure rights mentioned in the previous number may be exercised through the website.

8.7. In case there are any questions on the way the data are processed, please contact the Data Protection Officer: .

8.8. In case you consider that CTT and CTT Expresso are not processing your data accordingly, you may file an appeal to the National Data Protection Commission or any other competent controller.

8.9. For more information, please read the Privacy Policy at any CTT Post Office or at .


The website and some webpages accessible by the website use cookies. Read more here about the cookies.


CTT and CTT Expresso provide in their website links to third parties that may interest the User. In this case, CTT and CTT Expresso have no control or responsibility over the availability or the contents of those webpages. The User shall be liable for agreeing with the privacy policy and the terms and conditions of use of the mentioned webpages.


The website shall be in effect for an undetermined period of time. CTT and CTT Expresso may terminate or suspend the site at any moment. Whenever possible, CTT and CTT Expresso shall communicate the termination or suspension of the website.


The jurisdiction of the Portuguese Law is applicable to these General Conditions.

Any dispute arising from these General Terms and Conditions shall be settled by the competent Court of the judicial district of Lisbon, with express waiver of any other.