We are here to help you. Please find below the best way to find answers to your questions regarding CTT.

1. See the answers to the most frequently asked questions

Get an immediate reply to your questions.

What kind of information may I get from the CTT Customer Service?

Through the CTT phone line and the contact form you may ask your questions related to:

  • Postcodes
  • General information on the company, products and services, track & trace of items and CTT retail network
  • Customs clearance of postal items
  • Philately
  • Claims
  • Online sales service
  • Toll payment service

What is the CTT Customer Service timetable?

CTT Customer Service works every working day and Saturdays from 08:00 to 22:00.

What is the deadline to submit a claim?

Deadlines to submit your claim:

  • Domestic service: 1 year counting from the posting of the postal item
  • International service: 6 months counting from the date of posting of the postal item

What is the applicable legislation?

RSPC – Regulamento do Serviço Público de Correios,(Regulation for Public Service) approved by the Decree-Law no. 176/88 of 18 May.

How to submit a CTT claim?

To allow you to submit your claim, CTT has the following channels you may choose according to your preference:

  • Claim form (Access available only to registered users)
  • CTT Line: 707 26 26 26 (Timetable: Working days and Saturdays from 08:00 to 22:00).
  • Letter:
    ACL - Apoio a Clientes (Customer Service)
    Av. D. João II, nº 13 - Piso: 3
    P-1999-001 Lisboa
  • E-mail:
  • CTT Post Offices
    “Quality of Service” form (information request or claim)
    Book of Complaints
  • CTT Ombudsman:
    Av. D. João II, nº 13
    1999-001 Lisboa
    Fax: +351 210 471 988

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