General terms and conditions


1.1. The General Terms and Conditions of Use (hereinafter (“General Terms and Conditions”) rule the use of the webpage hereinafter website”), provided by CTT to the Internet users.

1.2. The use of the website confers him/her the condition of User, hereinafter “User”.

1.3. Using the website, the User may access to other webpages of CTT companies that have previously authorized the link to their respective webpages.

1.4. The access or use of the website implies the User full acceptance without reservations of these General Terms and Conditions, as well as of all and each one of the General Terms and Conditions stated by CTT at its website.

2. AIM

2.1 The website of CTT provides the User the access and the use of several services and contents, which are made available by CTT to the User or by third parties users of the website and/or third services and/or contents suppliers.

2.2 CTT reserves the right to change, unilaterally and without previous notice, the presentation and configuration of the website, as well as the General Terms and Conditions. The changes will take effect from the moment of their edition on the website.


3.1. The provision of the website service by CTT does not have costs for the User and does not require their previous registration.

3.2. Nevertheless CTT reserves some services of the website for registered Users. The website registration is made by filling a form, which will be the identification of the User.

3.3. The account and the password to access the website are for exclusive use of the User, who is the sole responsible for the confidentiality and adequate use of the website. CTT shall not be liable for any damage or prejudice that the User or third parties may suffer as a result of the use of the password by third parties, with or without his/her knowledge. The User registered under his/her own name must not provide or make public the name of the account, the ID or the password to others, to prevent any unauthorized access.


4.1. The User agrees to use the website and its contents in a diligent, legal, correct and ethical way in accordance with the General Terms and Conditions, standard practices, good morals and public order.

4.2. Therefore and including but not limited to, the User agrees:

a) Not to use the website for illicit aims, contrary to the provisions set at the General Terms and Conditions, affecting the rights and interests of third parties or that may damage, make it unusable, overload or hinder its normal use by other Users;

b) Not to get or try to get information, messages, graphics, drawings, sound and/or image archives, photographs, recordings, software and, in general, any other kind of material accessible through the website, by using means or procedures different from those provided by CTT;

c) Not to execute or try to execute illegal activities that may damage CTT’s rights, the website Users, the remaining Internet Users or any non-referred third parties;

d) Not to carry out continued and persistent acts of provocation addressed to third parties, after their interruption have been requested either by third parties or CTT;

e) Not to make available, transmit, send, produce or reproduce any contents that he/she is not entitled to use (including, but not limited to, confidential information obtained in course of his/her job or job function);

f) Not to make available, transmit, produce or reproduce any contents that infringe any patent registration, trademark, industrial secret, or any copywriter of a person, an entity or an institution;

g) Not to make available, transmit, produce or reproduce any non-requested contents including, but not limited to, promotional material, “junk mail”, “spamming”, “chain letters”, “pyramid schemes”;

h) Not to make available, transmit, produce or reproduce, deliberately or not, any material containing software virus or any other computer code, files or programs whose purpose, even if not achieved, is to interrupt, destroy or limit the operation of any computer or computer system (hardware or software) or telecommunication equipment;  

i) Not to collect, store, provide, transmit, produce or reproduce under any format, personal or third parties;

j) Even if merely attempted, not to attack the network or systems of CTT or third parties, by means that include among others, mail bombing, hacking, access root, tsunami, flood bots, nuke, flash, packet sniffers and flood pings or other kind of activities that may cause damages to CTT or third parties;

4.3. The User, and in general, anyone who decides to establish a link to allow the access to the website from his/her webpage shall comply with the following conditions:

a) The link shall only allow the access to the website but shall not reproduce it in any way;

b) Only links to the website home page are allowed;

c) Neither browser nor border environment on the website pages shall be created;

d) Any manifestations or false, inaccurate or incorrect information on the website, shall not be produced, as it shall neither be announced nor implied that CTT has authorized the link or has overseen in any way the contents or services  provided or made available at the webpage where the link is established;

e) Except the signs that are part of the same link, the webpage including the link shall not contain any trademark, business name, denomination, logotype, slogan or any other distinct signs belonging to CTT;

f) The webpage where the link is established shall not contain any information or illicit contents, contrary to the good morals and public order, as well as contents contrary to third parties rights;

4.4. The establishment of links does not in any case imply the existence of relationships between CTT and the owner of the webpage, in which the link is, nor does it imply CTT’s acceptance or approval of its contents or services.


5.1 The activities described under 4.2 are absolutely and completely forbidden to the User and are considered ground for immediate suspension or termination, partial or definitive, temporary or permanent, of the use of the website as well as, where it may be applied, the elimination of any records or files corresponding to the respective User, without any notice and with immediate effect.

5.2 The User shall answer for any damage, of any nature, that CTT may suffer, direct or indirectly, as a consequence of the non-fulfilment of any of the obligations foreseen under these General Terms and Conditions or in the law for the use of the website.


6.1. The website was designed for CTT with information coming from internal and external sources. It is disclosed to the Users at its current stage, and may contain imprecisions or errors.

6.2. CTT is only liable for any damage or loss that the User may suffer as a consequence of the use of the website, if such damage results from misconduct act by CTT.

6.3. CTT is not liable for any of the following declarative, but not limited, damage or loss resulting from:

a) Interferences, omissions, interruptions, computer virus, phone malfunctions and/or electronic system operational disconnections in the contents or services provided by third parties, motivated by causes beyond the control of CTT, and that may determine the lack of availability or continuity in the normal functioning of the website, or produce changes in the computer system, or in the Users electronic documents or files;

b) Delays or blockages in the use caused by Internet or other electronic systems’ malfunctions or traffic overload, namely failures in the access to webpages through the website or associated services;

c) Acts from third parties resulting from illegal access, outside the website’s control that cannot be allocated to CTT, including intromissions caused by the knowledge that non-authorized third parties might have from the conditions, features and circumstances of the Users use of the website;

d) Information inaccuracies, documentation and/or general content of the website and its services that might exist between the electronic version and the printed version, that fails to meet the expectations the User has towards the service;

e) Lack of veracity, update and accuracy of the contents, data or any other information, including the ones dealing with offers, products or services, prices, features and any other relevant data and information regarding products and services offered by third parties ,as well as the contents, data or information disclosed in the third parties  websites;

f) Transmission, disclosure, storage, reception, acquisition or use of contents;

g) Possible errors or deficiencies in the security of the User’s browser, which may be an outdated or insecure version, as he/she is not responsible for activating security mechanisms for keys or User codes on the browser, or for the damages, errors or inaccuracies that can arise from the malfunctioning of the browser;

h) Functioning, availability and accessibility of websites referenced through links, continuity of information, contents and services on such websites, quality, legality, reliability and usefulness of the information, contents and services in such websites.


7.1. All contents disclosed in this website (including, but not limited to, texts, graphics, logos, icons, databases, images, text, audio and video archives and software), as well as the software used in the website, are property of CTT and CTT Group companies customers or software and contents suppliers.

7.2. All information, contents, software and materials included in this website and/or in the services are protected by the national and international legislation as regards intellectual and industrial property. Users cannot copy or distribute these materials without the authorisation by the legitimate owner of those rights. The Users may use the materials for personal use, as long as they do not change the materials and do not eliminate the information on the copyright and other applicable property rights, assuming full liability for the use and storage of the information received.

7.3. The reproduction, modification, copy, use, distribution, commercialisation, public communication or any other use of the information contained in the website (including its own design, layout and format of the website) performed without the authorization of CTT, is an infringement of the legislation on intellectual property.

7.4. Under no circumstances should be considered that CTT authorizes or waives, transmits or grants, totally or partially, the above mentioned rights without express prior authorization of CTT or respective owners.

7.5. Moreover, under no circumstances should be considered that CTT confers any rights, and in particular any right of change, use, reproduce, distribute or public communication on such contents without express prior authorization of CTT or respective owners.



The personal data supplied by the User when filling the forms in the website are processed and stored by CTT, in compliance with Law no. 67/98 of 26 October, regarding the Protection of Personal Data.

The User consents henceforth to the collection and handling of his/her computer data.

The User is entitled the right to access and correct any personal data in the database, in compliance with Law no. 67/98 of 26 October, by the following means:

  • Mail: Av. D. João II, n.º 13, P-1999-001 LISBON, Portugal
  • Telephone: +351 707 26 26 26 (working hours: working days and Saturdays from 08:00 to 22:00)
  • Fax: +351 210 471 976
  • E-mail:


The website and some webpages accessible by the website use cookies. Read more here about the cookies.


CTT provides in its website links to third parties that may interest the User. In this case, CTT has no control or responsibility over the availability or the contents of those webpages. The User shall be liable for agreeing with the privacy policy and the terms and conditions of use of the mentioned webpages.


The website shall be in effect for an undetermined period of time. CTT may terminate or suspend the site at any moment. Whenever possible, CTT shall communicate the termination or suspension of the website.


The jurisdiction of the Portuguese Law is applicable to these General Conditions.

Any dispute arising from these General Terms and Conditions shall be settled by the competent Court of the judicial district of Lisbon, with express waiver of any other.