Quality of service

CTT Contacto, a CTT Group Company, is the market leader of the unaddressed mail segment, and its position reflects solid values while ensuring quality and efficiency in the services provided to customers.

Complying with all requirements set, we were awarded the Quality Certificate in 2018, according to the ISO 9001:2015 Standard.

The quality of service and the continuous performance improvement are fully implemented policies in our company.

In August 2018, CTT Contacto also got the Environmental Certificate (Standard ISO 14001:2015), reflecting a management model oriented towards the environmental protection.

CTT Contacto also develops numerous initiatives to continuously control, measure and improve the quality of the services provided, such as:

  • Supervision
  • Audits
  • Delivery reporting

By defining and complying with the best practices, CTT Contacto provides our customers a socially responsible service of trust and efficiency. This is what makes CTT Contacto different from its competitors.