Key Figures


Track CTT’s performance by accessing its main operational and financial indicators

Economic and financial indicators (consolidated IFRS data)

€ thousand or %, except where indicated 2013 (1) 2014 2015 2016 2017
Revenues 704,847 718,774 727,180 696,822 714,278
Operating costs (excluding impairments, provisions, depreciation/amortization) 582,718 523,132 592,610 594,769 633,139
EBITDA   122,129 195,642 134,570 102,053 81,138
EBIT  87,236 135,418 109,932 90,883 47,093
EBT 83,253 127,999 104,610 85,245 42,093
Net profit attributable to equity holders  61,016 77,171 72,065 62,160 27,263
Earnings per share (EUR) (2) 0.41 0.51 0.48 0.42 0.18
Dividend per share (EUR) (3) 0.400 0.465 0.470 0.480 0.380
EBITDA margin 17.3% 27.2% 18.5% 14.6% 11.4%
Operating margin (EBIT margin) 12.4% 18.8% 15.1% 13.0% 6.6%
Net margin 8.7% 10.7% 9.9% 8.9% 3.8%
Operating free cash flow (4) 110,439 184,055 7,294 2,915 38,523
Net cash (5) 236,818 278,891 278,999 207,843 173,714
  31.12.2013 31.12.2014 31.12.2015 31.12.2016 31.12.2017
Cash and cash equivalents 544,876 664,570 603,650 618,811 626,825
Assets 1,100,134 1,180,997 1,119,472 1,316,697 1,608,765
Liabilities 824,200 931,787 867,637 1,083,370 1,424,774
Equity 275,934 249,210 251,835 233,327 183,991
Share Capital  75,000 75,000 75,000 75,000 75,000
Values excluding impairments, provisions, depreciation/amortisation and non-recurring costs     
Revenues (6) 704,847 717,774 727,180 695,060 697,932
Operating costs  581,919 582,674 583,205 575,561 608,025
Recurring EBITDA   122,928 135,100 143,975 119,499 89,906
Recurring EBIT  96,113 111,522 119,762 94,687 60,205
Recurring EBITDA margin 17.4% 18.8% 19.8% 17.2% 12,9%
Recurring EBIT margin 13.6% 15.5% 16.5% 13.6% 8,6%
Operating Indicators  
Mail   
Addressed mail volumes (million items)  892.3 841.3 814.7 780.2 736.6
Unaddressed  mail volumes (million items) 528.7 507.7 473.4 497.8 492.1
Express & Parcels 
Portugal (million items) 12.1 13.8 14.4 14.6 17.7
Spain (million items) 13.1 13.7 14.0 12.3 15.5
Financial Services 
Payments (number of transactions; million)  71.5 67.0 61.5 57.6 53.7
Savings and insurance (subscriptions and redemptions; € million) 2.429,9 5.481,6 4.252,9 3.794,0 4.020,9
Banco CTT     
Number of current accounts - - - 74,135 226,001
Client deposits (€ thousand) - - - 253,945 619,230
Customer loans (net) (€ thousand) - - - 7,104 79,347
Common Equity Tier 1 (fully implemented)  - - - 43.7% 26.5%
Assets (€ thousand) - - - 318,634 720,789
Number of branches - - - 202 208
Staff
FTE - Full-time equivalent 12,900 12,523 12,462 12,479 12,787
Staff at 31st December (permanent and fixed term employees) 12,383 12,120 12,057 12,149 12,163
Average staff (permanent and fixed term employees) 12,904 12,448 12,445 12,401 12,538
Retail, Transport and Delivery Networks   
Post offices 623 623 619 615 608
Postal agencies (partnership branches) 1,820 1,694 1,711 1,724 1,761
Payshop agents 3,886 3,876 3,939 4,202 4,394
Postal delivery  offices 285 262 254 242 235
Postal delivery routes 4,713 4,659 4,731 4,698 4,702
Fleet (number of vehicles) 3,465 3,478 3,530 3,609 3,626
Sustainability Indicators     
Number of  accidents  908 955 949 979 1,072
Overall Quality of Service indicator (OQSI, points) (7) 227.7 236.5 205.8 122.9 110.1

(1) Includes the subsidiary EAD; The 51% stake that CTT held in its capital was sold in the 1st half of 2014.
(2) It is considered the number of shares outstanding excluding 1 own share (200,177 bought in 2015, 400,534 bought in 2016 and 600,530 attributed in 31 January 2017 to the Company's executive Board Members as long term variable remuneration for the 2014/2016 term of office).
(3) The value of 2017 is the profit appropriation proposal to be presented at the General Meeting of 18 April 2018 .
(4) Cash flow excluding the change in net Financial Services payables, banking customer deposits and other loans, credit to Bank clients, third parties other receivables and payments related to Banco CTT, financial assets available for sale, investments held to maturity, deposits at the Bank of Portugal and other banking financial assets.
(5) Net cash excluding financial liabilities and assets of Banco CTT (including 37m€ in 2016 and 48m€ in 2017 of Banco CTT own cash).
(6) Excluding non-recurring revenues.
(7) The value of the 2016 OQSI published with the 2016 annual report (126.0) was recalculated according to the final Anacom decision of November 2017 relative to the formula for calculation of the indicators IQS4 - ordinary mail not delivered within 15 work days and IQS5 priority mail not delivered within 10 work days.